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Unifying Multi-Channel Ops for an Eyewear Retailer with Dynamics 365 ERP

Dynamics 365 ERP

Unifying Multi-Channel Ops for an Eyewear Retailer with Dynamics 365 ERP

Our client, a prominent eyewear retailer in India, faced challenges in managing their expanding retail operations. With a growing number of retail locations, there was a pressing need for a robust enterprise resource planning (ERP) system that could streamline financial and supply chain management while being scalable and user-friendly. The impact of Dynamics 365 ERP was significant and swift. The modern, cloud-first solution enhanced omnichannel sales visibility and execution, centralized financial data with robust reporting capabilities, providing a scalable system to support their growth plans.  

The Client: A Leading Eyewear Retailer

Our client is a leading retailer of prescription eyeglasses and sunglasses in India. As the company continued its expansion with more retail locations, they needed more robust enterprise resource planning (ERP), financial and supply chain management systems to keep pace with their growth. The need was for an integrated digital solution that is scalable and user-friendly.

The Solution: Dynamics 365 ERP Solution Suite

The client sought a solution to consolidate systems, centralize data, scale with growth, and enable omnichannel retail execution. Since the client was already an existing Microsoft enterprise user, Dynamics 365 ERP was found to be the most suitable after carefully evaluating the needs of our client against the platform’s offerings.

The key solutions chosen were:


  • Dynamics 365 Finance & Operations 
  • Dynamics 365 Commerce 
  • Dynamics 365 Supply Chain Management

The Process: Dynamics 365 Implementation and Data Migration

The project team migrated the client from their older systems to Dynamics 365 through a phased rollout approach: 


Phase 1: 

  • Configured core Dynamics 365 Finance & Operations modules 
  • Set up organizational hierarchy and financial reporting structures 
  • Migrated accounts payable and receivable data


Phase 2: 

  • Deployed Commerce module across all locations 
  • Enabled POS (Point of sale), inventory, and customer integration 
  • Launched e-commerce site on Dynamics 365 Commerce


Phase 3: 

  • Connected retail data to Finance & Operations 
  • Activated supply chain capabilities 
  • Linked distribution centers to streamline fulfillment

Impact & Results

Over a short period of time following the Dynamics 365 implementation, our client saw the following benefits:

  • Omnichannel sales visibility and execution  
  • Centralized financial data with robust reporting  
  • Scalability to support aggressive growth plans  
  • Modern, mobile experiences for employees and customers  
  • End-to-end supply chain connectivity

By unifying processes across the Dynamics 365 ERP solutions, the retailer was then equipped to expand without adding complexity. The new solution provided the visibility, scalability, reporting, automation, and omnichannel support necessary for the next stage of their journey.

Taking your retail or e-commerce business to the next level? We can help you make it a smooth process with end-to-end implementation support for Dynamics 365.


Consult our experts. 

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