Microsoft Services Maturity Model (MSMM) Index

Javascript is disabled

Javascript is disabled on your browser. Please enable it in order to use this form.

Technical Proficiency

1. Familiarity with Features and Capabilities*

How familiar is your organization with the features and capabilities of Power BI, Azure, and Dynamics 365?

Unaware – We are not familiar with the features and capabilities.

Basic – We know the basics but don’t utilize many features.

Competent – We have a competent understanding and utilize a fair amount of features.

Proficient – We are proficient and make good use of the advanced features.

Expert – We have expert-level knowledge and are maximizing the full potential of the features.

Technical Proficiency

2. Utilization of Advanced Functions*

To what extent does your organization utilize advanced functions and integrations in Power BI, Azure, and Dynamics 365?

None – We do not use advanced functions.

Minimal – We rarely use advanced functions.

Moderate – We sometimes use advanced functions.

Frequent – We frequently use advanced functions.

Always – Our usage of advanced functions is integral to our operations.

Page 9

Technical Proficiency

3. In-house Expertise and Specialization*

Does your organization have in-house expertise and specialized roles dedicated to Microsoft services?

None – We have no specialized roles or expertise in Microsoft services.

Limited – We have some individuals with a basic understanding.

Adequate – We have a team with competent Microsoft services knowledge.

Strong – We have specialized roles and strong in-house expertise.

Exceptional – We have a center of excellence with certified experts.

Page 10

Technical Proficiency

4. Continuous Learning and Certification*

How does your organization approach continuous learning and certification for Power BI, Azure, and Dynamics 365?

Not at all – We do not focus on continuous learning or certification.

Rarely – We occasionally encourage learning or certification.

Periodically – We have regular learning initiatives and some staff are certified.

Proactively – We proactively support certifications and have many certified professionals.

Strategically – Continuous learning and certification are integral to our strategy.

Adoption Rate

1. Employee Engagement with Microsoft Services*

How many of your employees are actively using Power BI, Azure, and Dynamics 365 in their daily tasks?

None – No employees are using these services.

A few – Some employees are using these services occasionally.

Many – A good number of employees are using these services regularly.

Most – Most employees are using these services in their daily tasks.

All – Every employee is actively using these services where applicable.

Page 11

Adoption Rate

2. Departmental Penetration*

In how many departments are Microsoft services actively used for daily operations?

None – No departments are using these services.

A few – Some departments use these services for specific tasks.

Several – Several departments have integrated these services into their workflow.

Most – Most departments rely on these services for their operations.

All – All departments use these services extensively.

Page 12

Adoption Rate

3. Range of Services Used*

How many different Microsoft services (e.g., Power BI for analytics, Azure for computing, Dynamics 365 for CRM/ERP) is your organization using?

One – We are only using one of the services.

Two – We are using two of the services.

Three – We are using all three services but not extensively.

Multiple – We are using all three services extensively and maybe others.

Full Suite – We are utilizing a full suite of Microsoft services beyond just these three.

Page 15

Adoption Rate

4. Use Case Diversity*

How diverse are the use cases for Microsoft services within your organization?

Very limited – We have very few use cases for these services.

Limited – We have a limited range of use cases for these services.

Moderate – We have a moderate range of use cases for these services.

Diverse – We have diverse use cases across different business functions.

Very diverse – We have a very wide range of use cases, including innovative applications.

Page 14

Adoption Rate

5. Cross-functional Collaboration*

How well are Microsoft services facilitating cross-functional collaboration within your organization?

Not at all – These services are not used for cross-functional collaboration.

Rarely – They are rarely used for cross-functional purposes.

Occasionally – They are sometimes used to facilitate cross-departmental work.

Often – They are often used to enhance collaboration across functions.

Always – They are a key enabler of collaboration and are used extensively for this purpose.

Integration Level

1. System Integration*

How integrated are Microsoft services with your core IT systems?

Not integrated – Microsoft services operate in silos separate from other IT systems.

Slightly integrated – There are a few connections between Microsoft services and other IT systems.

Moderately integrated – Microsoft services are integrated with several core IT systems.

Well integrated – There is a high level of integration between Microsoft services and most IT systems.

Fully integrated – Microsoft services are seamlessly integrated with all core IT systems.

Page 16

Integration Level

2. Process Automation*

To what degree have you automated business processes using Microsoft services?

No automation – We haven’t automated any processes using Microsoft services.

Limited automation – A few business processes are automated using Microsoft services.

Moderate automation – Several key business processes are automated using Microsoft services.

High automation – Many business processes are automated, and Microsoft services are a critical component of our automation strategy.

Full automation – Our business processes are fully automated using Microsoft services.

Page 17

Integration Level

3. Data Integration*

How would you describe the integration of Microsoft services with your data management systems?

Disconnected – Microsoft services are not integrated with our data management systems.

Basic connection – There are basic data connections between Microsoft services and our data management systems.

Good integration – Microsoft services are well-integrated with our data management systems, with some manual interventions required.

Strong integration – Microsoft services have strong data integrations, with real-time data flows and minimal manual intervention.

Seamless integration – Microsoft services are fully integrated, providing real-time data analytics and insights across the organization.

Page 18

Integration Level

4. Workflow Continuity*

How well do Microsoft services maintain continuity across your workflows?

Not at all – There is no continuity in workflows using Microsoft services.

Rarely – We maintain workflow continuity in a limited capacity with Microsoft services.

Sometimes – There is some level of workflow continuity with Microsoft services.

Often – Microsoft services often ensure workflow continuity.

Always – Workflow continuity is always maintained through Microsoft services.

Page 19

Integration Level

5. Cloud Integration*

How effectively are Microsoft services like Azure integrated into your cloud strategy?

Not included – Azure is not a part of our cloud strategy.

Minimally included – Azure plays a small role in our cloud strategy.

Partially included – Azure is a part of our cloud strategy, but not for all applications.

Mostly included – Azure is a major component of our cloud strategy.

Fully included – Azure is at the core of our cloud strategy, and we utilize its full range of services.

Innovation in Usage

1. Innovative Solutions Development*

How frequently does your organization develop innovative solutions with Power BI, Azure, and Dynamics 365?

Never – We do not use these services for innovation.

Rarely – We occasionally experiment with innovative solutions.

Sometimes – We periodically develop innovative solutions for specific needs.

Often – We consistently use these services to develop new solutions.

Routinely – Innovation with these services is a regular and systematic part of our business operations.

Page 26

Innovation in Usage

2. Competitive Advantage*

To what extent do Microsoft services provide a competitive advantage in your market?

Not at all – We do not gain any competitive advantage from these services.

Slightly – We have seen marginal benefits in our competitive positioning.

Moderately – These services have helped us to keep pace with competitors.

Significantly – We have gained a clear competitive edge from our use of these services.

Transformative – Our use of Microsoft services has transformed our position in the market.

Page 27

Innovation in Usage

3. Customer Experience Enhancement*

How are Microsoft services used to enhance customer experience in your organization?

Not used – We do not use Microsoft services in our customer experience strategies.

Minimally used – We have some initiatives where these services play a minor role in customer experience.

Partially used – Microsoft services are an important part of certain aspects of our customer experience.

Mainly used – These services significantly enhance our customer experience across multiple touchpoints.

Centrally used – Microsoft services are central to our strategy for providing an outstanding customer experience.

Page 28

Innovation in Usage

4. Business Model Innovation*

Has your organization used Microsoft services to innovate its business model?

No innovation – Our business model has not been influenced by these services.

Minor innovation – We have made minor tweaks to our business model based on these services.

Moderate innovation – These services have inspired moderate changes to our business model.

Significant innovation – Our business model has significantly evolved due to our use of Microsoft services.

Revolutionary innovation – We have completely reinvented our business model around the capabilities of Microsoft services.

Page 29

Innovation in Usage

5. Data-Driven Decision-Making*

How integral are Microsoft services like Power BI in facilitating data-driven decision-making in your organization?

Not integral – We do not use Power BI for decision-making.

Somewhat integral – Power BI is used for decision-making in a limited way.

Integral – Power BI is a key tool that supports decision-making in some departments.

Very integral – Power BI is widely used across the organization to inform decisions.

Essential – Power BI is essential and deeply embedded in our decision-making processes at all levels.

Strategic Alignment

1. Alignment with Business Objectives*

How well do Microsoft services align with your primary business objectives?

Not aligned – Our use of Microsoft services is not aligned with business objectives.

Slightly aligned – There is slight alignment, but it is not a strategic focus.

Moderately aligned – Microsoft services align with several of our business objectives.

Highly aligned – There is a strong alignment with most business objectives.

Fully aligned – Microsoft services are fully integrated into our strategic business objectives.

Page 21

Strategic Alignment

2. Support for Business Agility*

To what extent do Microsoft services contribute to the agility of your business processes?

Not at all – Our business processes have not become more agile with Microsoft services.

Marginally – There is a marginal improvement in business process agility due to Microsoft services.

Noticeably – Microsoft services have made our business processes noticeably more agile.

Significantly – There is significant enhancement in agility across business processes.

Fundamentally – Microsoft services have fundamentally transformed our business agility.

Page 22

Strategic Alignment

3. Enabling Business Growth*

How are Microsoft services enabling growth for your organization?

Not enabling – Microsoft services have not contributed to our growth.

Slightly enabling – We have seen slight growth due to Microsoft services.

Moderately enabling – Microsoft services are a moderate enabler of our business growth.

Highly enabling – These services are a strong driver of growth for our organization.

Critically enabling – Microsoft services are critical to our current and future growth strategies.

Page 23

Strategic Alignment

4. Support for Innovation Strategy*

How do Microsoft services support your organization’s innovation strategy?

Not supporting – Microsoft services do not play a role in our innovation strategy.

Slightly supporting – They play a small role in supporting our innovation efforts.

Moderately supporting – They are a moderate part of our innovation strategy.

Highly supporting – They are a key component of our overall innovation strategy.

Centrally supporting – Microsoft services are at the heart of our innovation strategy.

Page 24

Strategic Alignment

5. Facilitation of Digital Transformation*

To what degree have Microsoft services facilitated your organization’s digital transformation journey?

Not at all – Our digital transformation has not been influenced by Microsoft services.

Marginally – There has been marginal facilitation of our digital transformation.

Significantly – Microsoft services have significantly contributed to our digital transformation.

Primarily – They are one of the primary drivers of our digital transformation.

Exclusively – Our digital transformation revolves almost exclusively around Microsoft services.

Microsoft Services Maturity Model (MSMM) Index

Microsoft Services Maturity Model (MSMM) Index